Return & Exchange Policy

Order Modifications & Cancellations

Can I modify or cancel my order after placing it?

We begin production on orders quickly to ensure fast delivery. However, modifications or cancellations may be possible if your order hasn't entered production yet.

Contact our support team immediately. Include your order number and reason for the change request.

Damaged or Incorrect Items

What should I do if my item arrives damaged or incorrect?

We stand behind the quality of our products. If you receive an item that is:

• Damaged during shipping
• Defective upon arrival
• Different from what you ordered

Important: Please include clear photos of the item when contacting support. This helps us process your replacement quickly.

We'll arrange for a replacement to be sent as soon as possible at no additional cost to you.

Important: Do not return items without authorization from our support team first.

Standard Returns

Can I return my purchase if I'm not satisfied?

We want you to love your purchase! If you have concerns or are considering a return, please contact our support team first. We're here to help resolve any issues you might have.

Return Window: You have 60 days from your purchase date to initiate a return.

Return Conditions:

• Personalized items may be subject to a restocking fee as they cannot be resold
• Original shipping and insurance charges are non-refundable
• Contact support before returning any items

Product Appearance Concerns

What if my item looks different from the online listing?

We strive for accurate product representation in all our listings. Some products may use high-quality renderings to demonstrate the final appearance, which should closely match the actual item.

If you believe there's a significant difference between what you received and what was advertised:

Please provide: Multiple clear photos of your item, your order ID number, and description of the differences you've noticed.

Our support team will review your case and work with you to find the best solution.

How to Contact Support

Our customer support team can be reached at support@giftfab.com and is ready to assist you with any questions or concerns about your order.

When contacting support, please include:

• Your order number
• Clear description of the issue
• Photos (when applicable)
• Your preferred resolution